# zicula-returns-kit — free sample

Three real files from the full kit (17 files), each **trimmed to taste** —
enough to judge the quality, not enough to run your returns on:

- `returns-sop-slice.md` — Stages 1–2 (Intake, Validation) of the RMA SOP
  from `rma/returns-sop.md`, complete, plus the first 3 rows of the
  7-row decision matrix. The full SOP runs all 6 stages, adds the inbound
  shipping and inspection rules, the 30-minute weekly routine, and the
  reason-code list the analytics sheet filters on.
- `return-emails-slice.md` — 2 of the 11 customer emails from
  `emails/return-email-templates.md` (#1 received, #3b refund approved),
  complete and ready to paste, plus the index of all 11. The full file
  covers every branch: replacement, exchange, store credit, photo hold,
  out-of-window, final sale, refund processing, exchange shipped, and the
  win-back email — with usage notes.
- `refund-abuse-slice.md` — the two ground rules and 3 of the 6 abuser
  types from `anti-abuse/refund-abuse-playbook.md`. The full playbook adds
  the detection queries on your RMA log, the five policy levers you set
  once, the escalating case-handling steps, and what it deliberately does
  not do.

What the full kit adds (the other 14 files):

- `README-buyer.md` — quickstart + honest scope, and the file map so you know when to touch what
- `MANIFEST.md` — map of every file in the zip
- `policy/returns-policy-builder.html` — form → publish-ready returns policy page, offline in your browser (15 min); ships with `policy-text.js`, the engine behind it
- `rma/rma-log.csv` — the one-row-per-return tracker every other file reads from
- `analytics/return-reason-sheet.html` — paste-your-CSV analytics dashboard (offline) with `returns-analytics.js` behind it: refund vs exchange share, top reasons, repeat-returner flags
- `LICENSE.txt` — your single-store commercial license
- `screenshots/*.png` — six real renders of the kit's own files, so you can compare your screen

Suggested order: README → policy builder (15 min) → save the CSV to Sheets
→ skim the SOP → done. The analytics sheet lights up once ~10 returns are
logged.

One-time purchase $42 · free updates for v1.x · 30-day money-back.